Refund Policy
At Ruby’s Boutique, we want every customer to have a positive experience with their order. If you are not completely satisfied with an item, you may be able to request a return or refund under the conditions outlined below.
If you have any questions about returning an order, please contact us before sending anything back at info@rubysboutique.ca.
1. How Our Fulfillment Model Works
Ruby’s Boutique operates using a direct-to-customer fulfillment model. Rather than maintaining large quantities of inventory ourselves, some products may be fulfilled and shipped directly by one of our suppliers.
For certain orders, this means the return address provided to you may be an international supplier or fulfillment facility.
If a return is approved, we will provide the appropriate return instructions and address by email. Please do not send an item to an address other than the one provided by our customer service team.
2. Return Period and Request
You may request a return within 30 days of receiving your order by contacting us at:
A return request can only be submitted after you have received the product.
When contacting us, please provide your order number and explain the reason for your return. Depending on the situation, we may also request photographs or other information before approving the return.
Once your request has been reviewed and approved, we will provide you with the applicable return instructions.
3. Return Requirements
To be eligible for a return, products should generally meet the following requirements:
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The item must be unused and in its original condition.
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The item must not have been washed, altered, damaged, or otherwise used.
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Original labels and tags should remain attached where applicable.
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Products should be returned in appropriate original packaging where reasonably possible.
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Trying on clothing is permitted, provided the item remains in resalable condition.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. This can include items such as underwear, swimwear, or jewelry where the product has been opened or used.
Sale or discounted items may be subject to additional return conditions where permitted by applicable law.
4. Return Shipping and Costs
Unless otherwise required by applicable law or agreed upon by Ruby’s Boutique, the customer is responsible for the cost of returning an item.
This may include international shipping charges, customs charges, duties, or other costs associated with the return shipment.
When a return is approved, we will provide the return destination and instructions.
Customers are responsible for ensuring that returned packages are shipped securely and can be tracked. We strongly recommend using a shipping service that provides tracking information and keeping your proof of shipment until the return has been fully processed.
5. Alternative Solutions
We understand that international returns can sometimes be inconvenient or costly.
Depending on the circumstances, Ruby’s Boutique may offer an alternative solution instead of requiring a physical return. This could include a partial refund, store credit, replacement, discount, or another mutually agreed solution.
Any alternative arrangement will be confirmed by email.
Please contact us before sending an item back so that we can review the situation and determine the most appropriate solution.
6. Defective, Incorrect, or Damaged Products
If your order arrives damaged, defective, incorrect, or otherwise differs materially from what you ordered, please contact us as soon as possible and, where applicable, within 30 days of receiving the order.
Please include:
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your order number
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a description of the problem
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clear photographs showing the issue
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photographs of the product and packaging where relevant
This information helps us investigate the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate solution.
7. Refunds
If your return is approved and the returned product meets the applicable return requirements, the refund will be processed after the returned item has been received and reviewed.
Approved refunds will generally be issued to the original payment method.
We aim to process eligible refunds within 14 days after the return has been received and approved. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless otherwise required by applicable law or agreed upon by Ruby’s Boutique.
8. Order Cancellations
Once an order has been submitted and entered into processing or fulfillment, it may no longer be possible to cancel it.
If you need to request a cancellation, please contact us as quickly as possible at:
We will review the request and determine whether the order can still be cancelled before fulfillment.
If the order has already been processed or shipped, you may need to follow the applicable return procedure instead.
9. Delivery and Incorrect Address Information
Ruby’s Boutique is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided during checkout.
Customers are responsible for entering accurate and complete delivery information when placing an order.
If you notice that you entered an incorrect address, please contact us immediately at info@rubysboutique.ca.
Address corrections should be reported as soon as possible and, where feasible, within 24 hours of placing the order. We cannot guarantee that an address can be changed once an order has entered processing or shipment.
If a package is returned because the shipping information was incorrect or incomplete, additional shipping or handling costs may apply where permitted by applicable law.
10. Contact
For questions regarding returns, refunds, damaged products, cancellations, or other order-related concerns, please contact:
Ruby’s Boutique
Email: info@rubysboutique.ca
We recommend contacting us before returning any product so that we can provide the correct instructions for your specific order.
Let op: ik heb hier bewust niet zomaar “China” als vast retouradres laten staan. In de originele policy stond dat als een feit over Sophie's fulfillmentmodel. Als jij daadwerkelijk vanuit China laat leveren én retouren daarheen moeten, kunnen we dat specifiek opnemen. Als dat nog niet zeker is, is de versie hierboven veiliger en flexibeler.